Health Policies

Relax and Feel Protected

We offer a reborn tourism product where our guests´ wellness is key. We are an oasis where you can relax and feel protected. Reborn tourism, we are waiting for you!

Buena Vista del Rincón offers a renewed tourism product adapted to the new global reality of Covid-19 based on ensuring health and safety of staff and guests. To this end, work has been done to establish procedures intended to reinforce cleaning, disinfection and hygiene measures to contain the spread of the virus and keep us covid-free. We have incorporated added value to our tourism product to increase wellness while safe guarding health and safety. We seek to add greater value to the experience, our team is ready!

ARRIVAL/BASIC MEASURES
-Temperature will be taken at the front desk to guests spending the day, tourists, guides, and drivers.
-Hand washing is necessary to begin with scheduled activities.
-Only the tour guide or family member will access the front desk for final instructions.
-Constantly wash your hands with soap and water. You will find washing stations and hand washing protocol throughout the park.
-Avoid touching your eyes, nose and mouth.
-Implement sneezing and cough protocol. You can guide yourself with printed
instructions located in different points.
-Avoid sharing beverages, cigarettes and water bottles.
-Avoid touching surfaces.
-Keep a distance of 1.8mts from other guests or human resources.
-During provision of services in public areas (restaurants), closed spaces or transport, the use of a mask will be mandatory.
-Xenophobic or discriminatory attitudes are not allowed with people that present o have presented symptoms of “flu” or “cold” or that have been diagnosed with Coronavirus (Covid-19).

GENERAL PROVISIONS
-All services shall be reserved. If it has been impossible to reserve in advance, please call us to coordinate details of the operational logistics of that day and avoid unexpected events upon arrival.
-Time and space are assets that have to be enhanced. It is necessary to comply with schedules detailed in the logistics of the day.
-Company´s staff (guides and drivers) will be assigned private spaces to wait and have lunch where applicable. It will not be allowed to enter adventure, culture or wellness facilities outside your bubble.
-Please promote payment with credit card in all internal points of sale.

COVID-19 INTERNAL PROTOCOL. BASE POINTS ACCORDING TO THE MINISTRY OF HEALTH AND THE COSTA RICAN TOURISM BOARD.

Hygiene and disinfection with authorized products.
Increase in the frequency of cleaning processes.
Guarantee to provide the protection consumables recommended by the Health authorities.
Redistribution of the adventure eco-park areas adapted to new parameters.
Implementation of scheduled-based logistics in all park activities.
Implementation of technological solution that reduce guest/employee physical interaction.
Staff training led by the Management Crisis Team.
New signage and conditions of common spaces.
Communication plan for the new operation.
Strengthtened paramedical services for a better attention in relation to Covid-19.

REMEMBER:

Use of mask is mandatory.
Don’t go out if you are sick or have any symptom of “flu” or “cold”, temperature, etc.
Please inform yourself from official resources and do not spread false information.
Eat well and do not smoke.
Do not spit on the ground.
Implement the sneezing and coughing protocol.

HAND WASHING

After touching the cell phone, keys, money, etc.
Using the toilet.
Touching surfaces: rails, door knobs, etc.
Before entering a restaurant and after undertaking any activity at the adventure park.
After coughing and sneezing.

AVOID

Touching your eyes, nose and mouth.
Share beverages, cigarettes and water bottles.
Close contact with sick people.

PLEASE

Use the covered trash bins to dispose tissues,gloves and masks.
Xenophobic or discriminatory attitudes are not allowed with people that have presented symptoms of “flu” or “cold” or that have diagnosed with Covid-19.

A& B: RESTAURANTS, CAFETERIAS, BARS, COFFEESHOP AND LA FONDA

Cleaning and disinfection each hour of the main entrance rails, counters, furniture and electronics. Constant cleaning of surfaces including door knobs, touch screens, etc. Each time a guest uses tables and chairs.
All guests without exception must wash their hands before entering.

TOILETS, FRONT DESKS, RESTAURANTS, WATERSLIDE, CANOPY AND HOT SPRINGS

Cleaning and disinfection each time a group (Operation BIRD & FOREST) uses toilets during the assigned time. Special focus on surfaces door knobs, rails, counters, sinks, toilet handles, lockers, etc.
Changing garbage bags.
Deep cleaning of floor with quaternary ammonium

WATER SLIDE

Ten stations have been placed at 1.8mts of distance. Each guest will find its equipment and a clean towel packed in a bag.
Climbing the trail will be every 1.5 minutes or in your bubble.
Instructions are placed in the water slide house and at the entrance of the tour, please read them. The guide will reinforce the safety instructions using its personal protection equipment.
The pool exit, where to leave your equipment (pneumatic, helmet and leather diaper) and towel is signposted.

HORSEBACK RIDES

When you arrive at the stable you will find on the table a packed clean helmet.
Each guest will get on the horse on its own through the chutes.
Saddles, hackamores, horse coats, and, reins will be used once a day and will be disinfected.
Disinfection of all horseback riding stations and specially rails.

REGULAR & EXTREME CANOPY

There are 2 stations: one to put on the equipment and one to take it off. 10 stations have been placed at 1.8mts of distance with the equipment packed in a bag.
A guide using personal protection equipment will place and check the equipment.
The instructions are placed in the canopy house and will be transmitted on the screens. The guide will reinforce the safety instructions at the first platform using personal protection equipment.
The tour will be paused respecting the platform distances.
Once the guest exits the trail it will enter station 2 where it will leave all its equipment in the assigned box. Here there is a hand washing station.
Once the tour has ended, the first station cannot be used so the toilets of the front desk are available respecting private space of another bubble that begins its activity.
It is proceeded to disinfect toilets, benches, lockers and floors, and picking up garbage.

HOT SPRINGS

Hand washing to enter facilities is mandatory.
Keep a distance of 1.8mts.
Once each group finishes, it will be proceeded to disinfect chairs, rails, pool edges, lockers, internal benches, sauna door, benches of the mud station, internal shower taps, etc.

TRACTOR-DRAWN CARRIAGE

Respect maximum capacity of the tractor-drawn.
Disinfection of seats, metal bars and entering rails after each service delivery.

TRAPICHE, HAND CRAFTS, LA FONDA& GÜIPIPÍA COFFEE

Use of mask within facilities is mandatory.
Hand washing, application of alcohol and disinfection of shoes.
Keep a distance of 1.8mts marked by jaguar footprints.

ENVIRONMENTAL TOUR

Hand washing, disinfection of shoes and mask is mandatory to milk.
After each tour, metal bars, gates and knobs are disinfected.
The farm animals cannot be fed by guests.
Keep a distance of 1.8mts when walking through trails.

COSMETICS LABORATORY

It is mandatory to use work shirt or apron, glasses, gloves and mask.
After each class it is proceeded to disinfect glasses, table and tools.
Deep cleaning of table, chair and entering doors.
Respect the capacity of the induction and preparation area.

COOKING CLASSES

Hand washing before starting. It is mandatory to use of work shirt or apron, mask, gloves and hair net.
After each class, wash tables, chairs and tools with soap and water.
Each person will have its working material and handling of its recipe keeping a distance of 1.8mts.
Each class will have a maximum of 10 participants

TRAILS & HANGING BRIDGES

It is mandatory to use work shirt or apron, glasses, gloves and mask.
After each class it is proceeded to disinfect glasses, table and tools.
Deep cleaning of table, chair and entering doors.
Respect the capacity of the induction and preparation area.